Straight answers about your IT support.

Managed IT and help desk support put one IT partner in charge of the everyday technology your staff relies on. OnQuest monitors and manages devices, provides support, helps maintain systems, and works with you to address technology issues before they become bigger problems.

OnQuest is built primarily for small businesses that need professional IT support without maintaining a full-time internal IT department. OnQuest Start begins at 3 users, while Grow and Shield are available from 5 users as your needs expand.

Our managed IT plans are priced per user. OnQuest Start has a 3-user minimum monthly commitment, while Grow and Shield each have a 5-user minimum monthly commitment. This keeps costs predictable while matching each service level to the support and protection your business needs.

OnQuest Start has a 3-user minimum. OnQuest Grow and OnQuest Shield each have a 5-user minimum.

OnQuest Start is built for small businesses that need professional ongoing IT support from 3 users. Grow and Shield are designed for businesses with at least 5 users that need proactive security, backup, and technology management at a broader level.

Yes. Your IT requirements can change as your business grows. We can review your environment and adjust your service plan as your users, devices, security requirements, and technology needs change.

Your managed IT plan includes ongoing support within the scope of your selected service level. Certain projects, specialized services, and major infrastructure work may be quoted separately.

OnQuest provides network monitoring and management, Wi-Fi troubleshooting and deployment, firewall projects, and coordination for business-phone and VoIP changes. Larger deployments and migrations are scoped separately.

Microsoft 365 licensing is generally billed separately based on the licenses your business requires. OnQuest can manage and support your Microsoft 365 environment as part of your IT services.

Hardware and equipment are not included in the recurring managed IT plan. OnQuest can recommend, procure, and deploy hardware based on your business requirements.

Routine managed services are included according to your plan. Larger projects such as office moves, migrations, network deployments, and major technology upgrades are quoted separately based on scope.

Yes. Cybersecurity is an important part of OnQuest’s managed IT offering. Depending on your plan, services can include endpoint security, email security, security awareness, phishing protection, backup, security monitoring, and other security controls.

Advanced security monitoring is available through OnQuest’s higher-tier security offering. Specific MDR or SOC services depend on the security technologies and service level selected.

Yes. OnQuest provides managed backup capabilities as part of its managed IT services. Backup can include endpoint and SaaS or Microsoft 365 protection depending on your selected plan.

Not necessarily. Backup protects recoverable data, while disaster recovery focuses on restoring critical business operations after a major disruption. OnQuest can help businesses develop an appropriate backup and disaster recovery strategy.

Yes. IT Consulting can cover office moves, new locations, email and file migrations, network deployments, business-phone changes, hardware refreshes, vendor selection, and technology planning. Project work is scoped and quoted separately.

Yes. AI Adoption and Governance is available through IT Consulting. OnQuest can help review current AI use, identify practical data and access controls, and plan useful workflow automation without treating AI as a separate managed service.

Every OnQuest client receives a Complimentary Network & Vulnerability Assessment to identify visible technology risks, exposed systems, outdated software, and practical network or security priorities. It is not represented as a penetration test.

OnQuest primarily serves businesses throughout North Texas, including Celina, Prosper, Frisco, McKinney, Allen, Plano, Anna, Melissa, Gunter, Princeton, Van Alstyne, and surrounding communities. We also support businesses throughout the broader Dallas-Fort Worth metroplex through a combination of remote and on-site IT services.

No. Celina and Prosper are part of our core service area, but OnQuest also serves businesses throughout surrounding North Texas communities and the broader DFW area.

Yes. We accept inquiries from businesses throughout the DFW area and evaluate each engagement based on location, IT requirements, and the type of support needed. Many IT services can be delivered remotely, while on-site support can be arranged where appropriate.

Start with a Complimentary Network & Vulnerability Assessment. Tell us about your business, technology environment, and biggest IT challenges, and we’ll help identify practical next steps for security, reliability, and productivity.