OnQuest IT Solutions

Cookie Policy

1. What Is a Cookie?

A cookie is a small text file that a website places on your computer, tablet, or mobile device when you visit it. Cookies are widely used to make websites work efficiently and to provide information to the website operator.

Cookies can be "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period of time or until you delete them manually. Cookies set by the website you are visiting are called "first-party cookies." Cookies set by parties other than the website operator are called "third-party cookies."

Similar technologies, including web beacons, pixel tags, and local storage, may also be used for purposes similar to cookies. References to "cookies" in this policy include all such technologies unless stated otherwise.

2. Why We Use Cookies

We use cookies and similar technologies to:

• Ensure our website loads and functions correctly for all visitors
• Understand how visitors find and use our website so we can improve it
• Remember your preferences when you return to our website
• Measure the effectiveness of our marketing and outreach activities
• Support the operation of our lead capture and appointment booking tools

We do not use cookies to serve targeted advertising to you on third-party websites, and we do not sell cookie-derived data to third parties.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

Always Active, No Consent Required
These cookies are essential for our website to function. Without them, services you have asked for, such as submitting a contact form or booking an IT Health Check, cannot be provided. These cookies do not collect any information that could be used to identify you for marketing purposes.

3.2 Analytical / Performance Cookies

Used With Your Consent
These cookies allow us to understand how visitors interact with our website by collecting and reporting information anonymously. They help us identify which pages are most popular, where visitors come from, and how they navigate through our site. All data collected is aggregated and does not identify individual visitors.

3.3 Functional Cookies

Used With Your Consent
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have embedded on our website, such as our appointment booking calendar and live chat widget.

4. Cookie Inventory

The following table lists the specific cookies currently in use on our website. We review and update this list regularly as our website and tools evolve.

This table reflects cookies identified at the time of this policy's last update. The cookies present on your device may vary depending on the pages you visit. We recommend using a browser-based cookie inspection tool for a real-time view of cookies active during your session.

5. How to Manage and Opt Out of Cookies

5.1 Cookie Consent Banner

When you first visit our website, a cookie consent notice will appear allowing you to accept or decline non-essential cookies. You may change your preferences at any time by clicking the "Cookie Settings" or "Your Privacy Choices" link in our website footer.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website. Below are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

5.3 Google Analytics Opt-Out

To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics from collecting information about your website visits.

5.4 Global Privacy Control (GPC)

Texas TDPSA Requirement, Honoured Automatically
In accordance with the Texas Data Privacy and Security Act (TDPSA), effective January 1, 2025, we honour the Global Privacy Control (GPC) browser signal. If your browser or a browser extension is configured to send the GPC signal, our website will automatically treat this as an opt-out of the sale of personal data and any targeted advertising, no additional action is required from you.

GPC is currently supported natively by Firefox, Brave, and DuckDuckGo. It is also available as an extension for Google Chrome and other Chromium-based browsers. For more information about GPC, visit globalprivacycontrol.org.

6. Texas Data Privacy and Security Act (TDPSA)

The Texas Data Privacy and Security Act (TDPSA) took effect on July 1, 2024, and represents Texas's comprehensive consumer privacy framework. Under the TDPSA:

• We do not sell your personal data to third parties
• We do not use your personal data for targeted advertising by third parties
• We honour the Global Privacy Control (GPC) opt-out signal automatically
• You have the right to access, correct, delete, and export your personal data, see Section 7 of our Privacy Policy for details on exercising these rights
• You have the right to opt out of any profiling that produces legal or similarly significant effects on you

As a small business under the SBA size standards for our industry (NAICS code 541519, Other Computer Related Services), we note that the TDPSA's small business exemption may apply to certain obligations. Regardless, we are committed to transparent, responsible data practices as a matter of principle, not merely compliance.

7. Third-Party Cookies and Services

Our website uses services provided by third parties that may set their own cookies on your device. These services are governed by their respective privacy policies, links to which are provided in Section 3 above. We do not control third-party cookies and are not responsible for how those parties use cookie-derived data.

We take reasonable steps to ensure our third-party providers handle data responsibly and have appropriate data protection agreements in place where required.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, our services, or applicable law. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically. Where changes are material, we will provide notice through our website.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: